Frequently Asked Questions
We're here to help. So if you have any other questions, we'd love to hear from you.
Shipping and delivery times
Our shipping and delivery times are very straightforward. Orders placed before 2pm Mon-Fri will be processed for next working-day delivery. If you require urgent delivery or Saturday delivery, please contact us for more information. We use Courier Post nationwide with tracking on every order.
Can I get samples?
You sure can, have a browse of our product range on our website, and if there’s something that catches your eye, send us an email and we’ll send you some samples: firstname.lastname@example.org
What is the minimum order quantity?
Small to large, we’re very flexible. We have a 1 carton minimum but do offer half cartons of some of our products for your convenience.
How do I track my order?
Your tracking number can be sent to you once your order is on it’s way, and if you need any help simply email email@example.com or give us a bell on 09 5233870.
I want to brand my products, how do I do this?
Exciting times! You can read about our custom branding here, or if you think a stamp would do the trick, we recommend the team at stampcity.co.nz.
Do you make custom products?
We’re very proud of our product range. We’ve designed it to cover a wide range of uses, and keep it as concise as possible. However, if there’s something you’re not seeing, get in touch as we’d love to discuss some options.
Where do you make your products?
Our products are made in state of the art factories across China and Taiwan. We visit our factory partners at least yearly and we're proud to work with the best around.
What are the materials you use?
All of our products are made from plants, from sugarcane waste and wheat straw, to FSC certified paper and corn starch. You can find out about our materials here.
We believe the circular economy model – which composting falls into – is better than a linear economy, where oil based products are made with non-renewable materials. You can learn more about this on our Composting & Waste Streams page.
Where are you based?
We’re a New Zealand based company, with our Head Office in Auckland. We also have team based in Wellington and Christchurch.
Do you ship overseas?
We don’t ship internationally from New Zealand, but if you’re interested in our product range and what we're doing, we’d love to talk to you and see if there is anyway we can assist you.