Ordering & Delivery

To place an order please email orders@innocentpackaging.co.nz or phone 09 523 3870
Our office hours are 8am to 5:00pm Monday to Thursday and 8am to 4:30pm on Friday.

North Island: Orders placed before 3pm (Mon-Fri) are delivered by the next working day. 
South Island: Orders placed before 1pm (Mon-Fri) are delivered by the next working day. 
Rural Delivery: 3 working days. Orders are delivered 9am-6pm, Mon-Fri
(We are closed weekends).

We can send you samples of any product before you buy, free of charge. To arrange delivery of samples email info@innocentpackaging.co.nz or call 09 523 3870.

We surely do. Please call our team on 09 523 3870 to discuss bespoke pricing.

Absolutely. We can offer 3, 6 and 12 month storage plans for your customized branded products.

If you order the same items regularly, you can either call us on 09 523 3870 to set up a standing order or email orders@innocentpackaging.co.nz with the products and delivery times that suit you.

Free Freight applies to the whole of New Zealand for orders over $1,200 (ex.GST). Please note this is sent via our freight forwarder on a pallet.

We split the cost of freight for orders of full cartons.

North:

  • Auckland (Local) Delivery is free.
  • Pokeno, Helensville, Kumeu (Local Towns) Delivery is $3 per carton.
  • Whangarei and Hamilton (One Sector) Delivery is $3.50 per carton.
  • Rest of the North Island (Two Sector) Delivery is $6.50 and $9.50 for Noodle boxes.

South:

  • Christchurch (Local) Delivery is free.
  • Hanmer Springs, Akaroa and Ashburton (One Sector) Delivery is $3.50 per carton.
  • Rest of the South Island (Two Sector) Delivery is $6.50 and $9.50 for Noodle boxes.

Half cartons: 
With half cartons we can only offer this service to Auckland currently, with a charge of $4 per carton.

Goods can be returned within 14 days from their receipt. If you would like to return items, please email orders@innocentpackaging.co.nz. We will then arrange collection. Once stock has been received at our warehouse, we will process a credit note for the total sale value excluding the total cost of freight. Please note that returns will be at our discretion. Any damaged or faulty goods will be collected at our expense and exchanged or refunded in full.


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